Senior Operations Manager Job at Manila Recruitment, Philippines

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  • Manila Recruitment
  • Philippines

Job Description

Our client is a Philippine-headquartered company, a registered and accredited customs brokerage with the BOC - Accounts Management Office operating in all collection districts of the Bureau of Customs.

As the company continues to grow and expand its presence, they are now looking for a Senior Operations Manager to join their team.

This is the perfect opportunity for someone who thrives in a fast-paced environment, takes ownership of their work, and aligns closely with company goals.

Duties & Responsibilities:

  • Lead operations for customs brokerage, logistics, warehousing, and freight forwarding to ensure timely, accurate service delivery
  • Manage and supervise all departments including operations, sales, finance, compliance, and customer service
  • Design and implement processes and KPIs to improve operational efficiency and customer satisfaction
  • Implement and monitor ISO standards and quality management initiatives; drive continuous improvement using Lean Six Sigma principles
  • Oversee budgeting and resource allocation for operational needs
  • Coach and develop the operations team and promote a culture of accountability and teamwork
  • Engage with clients and industry partners; represent the company at industry events and client meetings
  • Prepare regular performance reports and provide strategic recommendations to senior management

Requirements

  • Bachelor’s degree in Business Administration, Logistics, Customs Administration, or a related field
  • Minimum 5 years’ experience in customs brokerage, logistics, freight forwarding, FMCG, or supply chain management
  • Strong leadership and organizational skills with experience managing multidepartment teams
  • Excellent communication, negotiation, and presentation skills
  • Proficient in MS Office and Google Applications
  • Analytical and problem-solving mindset
  • Age requirement: 30 - 40 years old

Advantageous Skills:

  • Fluency in Hokkien or Mandarin is a strong advantage
  • Preferred graduates of La Salle, Ateneo, UP, PUP, PLM or international schools
  • MBA preferred
  • Any credentials or certifications
  • Knowledge of ISO standards , Lean Six Sigma , and quality management systems

Job Tags

Full time

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