Job Description

Job Summary & Client Overview

We are hiring a Telehealth Patient Coordinator & Data Entry Specialist to support a fast-growing U.S.-based telehealth provider specializing in medical cannabis evaluations and certifications. The company delivers fully remote, video-based consultations, helping patients quickly and securely obtain or renew their medical cards online. In this role, you will be responsible for accurate patient data processing, virtual waiting room coordination, and patient communication, ensuring a smooth and efficient telehealth experience.

Responsibilities

• Accurately input and update patient data across registration systems and PDF forms
• Manage virtual waiting rooms, including sending video links and monitoring attendance
• Coordinate patient flow in real-time across multiple platforms during consultations
• Respond to patient inquiries via text and email; make occasional outbound calls if needed
• Ensure completeness and accuracy of patient information to prevent processing delays
• Provide general administrative support and assist with daily operations

Requirements

• Experience in data entry , admin support, or healthcare-related roles
• Strong attention to detail, especially when handling sensitive patient data
• Ability to work efficiently in a fast-paced, high-volume environment
• Tech-savvy with proficiency in Google Workspace , PDF forms , and basic computer tasks
• Clear and professional written communication skills (English)
• Reliable, responsive, and highly organized during working hours
• Ability to manage multiple systems and tasks simultaneously
• HIPAA training and compliance required

Tools & Systems

• Google Workspace (Docs, Sheets, Gmail)

• Adobe (PDF forms)

• Google Voice (US phone system)

• Proprietary (in-house) EMR systems

• Zoom / Doxy (telehealth platforms)

• VPN & WhatsApp (internal communication)

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps ).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

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