Job Description

: At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. : Job Title: Sushi Clerk Department: Hy-Chi FLSA: Non-Exempt General Function: As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers Positions that Report to you: None Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products for which they're looking
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the Chinese Express counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews orders for the day.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Pulls product from cooler/freezer for preparation.
• Checks in product and puts product away Removes trash in a timely manner.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices product for customers as necessary.
• Delivers orders as needed Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience: High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience. Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions: This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job: Scale, shrink wrap machine, Telexon re-ordering machine, walk in cooler, knives and serving cases. Contacts: Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary. Are you ready to smile, apply today.

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