Job Description

Org. Setting and ReportingThe Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. The Division of Administration in New York provides administrative support functions (human resources, budget, finance and general administration) and facility management and commercial services to entities at United Nations Headquarters. It also provides financial operational services to entities across the globe. As Common Administrative Platform, the Division comprises the OneEO, the Financial Operations Service (including OnePayroll), and the Facilities and Commercial Activities Service. This position is located in the OneEO Client Desk 5, Division of Administration, (DOA), Department of Operational Support (DOS), New York. The OneEO Client Desk 5 supports the Department of Global Communications (DGC), the Development Coordination Office (DCO) and the Resident Coordinator System (RC System). The Senior Human Resources Assistant reports to the Team Lead, Client Desk 5.

ResponsibilitiesRecruitment and placement:

• Participates in the selection of candidates for secretarial, clerical and related categories positions, for assigned Client Desk 5. Reviews and processes recruitment and selection cases, evaluates and screens applications, prepares profiles of candidates, conducts roster searches, s and coordinates recruitment activities .
• Assists in coordinating recruitment cases with Specialized Desks, hiring managers and service providers throughout the recruitment process and supports the preparation of vacancy announcements, interview logistics, reference checks, academic verifications, recruitment documentation .
• Provides procedural guidance to managers and administrative focal points on established HR policies, rules and processes
• Assists in monitoring recruitment milestone and maintains recruitment records and status reports.
• Reviews recruitment documentation for completeness, accuracy and compliance with applicable policies and procedures prior to submission for further review or approval.
• Advises staff on visa matters. Administration of entitlements:
• Serves as first point of contact for routine HR matters for assigned Client Desk 5 client entities and coordinates HR requests with Specialized Dessk, service provides, ensuring timely follow up and communication with clients.
• Reviews and processes personnel actions related to appointments, entitlements, separations and other HR transactions.
• Reviews and responds to routine staff inquiries regarding HR procedures, entitlements and recruitments processes. Classification:
• Assists in reviewing and processing requests for classification.
• Provides advice and respond to general queries on classification procedures and organization structure.
• Provides documentation and background information for classification reviews and appeals. General:
• Assists in monitoring CRM/Altiora service requests and maintaining accurate case information.
• Support the maintenance of HR guidance materials, SOPs and knowledge resources.
• Conducts research on HR , policies, procedures and precedents.
• Supports audit and data collection activities by compiling HR documentation and reports .
• Assists in preparing correspondence, report and briefing materials.
• Maintains HR files, databases and electronic records.
• Trains and provides supervision to new and lower-level staff as required.
• Assists in preparing statistical reports, dashboards, management information for assigned client entities; and supervises training and knowledge sharing activities.
• Performs other duties as required.

  Competencies

  • PROFESSIONALISM: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to perform analysis, modeling and interpretation of data in support of decision-making.
  • PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • CLIENT ORIENTATION: Considers all those to whom services are provided to be \u201cclients\u201d and seeks to see things from clients\u2019 point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients\u2019 needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients\u2019 environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

    EducationHigh school diploma or equivalent is required.

    Job - Specific QualificationNot available.

    Work ExperienceA minimum of seven years of progressively responsible experience in human resources, client services, administration or related functions is required. Experience providing advice and guidance on human resources rules, regulations, policies, and procedures is required. Experience using Enterprise Resource Planning (ERP) systems, such as SAP, Oracle, or similar platforms, is desirable. Experience conducting data analysis and preparing reports to support decision-making is desirable. Experience delivering human resources services in an international organization, multinational environment, or similar setting is desirable. Experience supporting recruitment processes and coordinating with diverse stakeholders is desirable.

    LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult for details).

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