Job Description

Dairy Queen® Urgent Hiring: Immediate Opening for a Highly Skilled, Dynamic Restaurant General Manager

Are you looking for a fun, loving work environment where your leadership can truly shine? Do you want to be part of a team that values enthusiasm and delivering exceptional customer service every day?

Join Dairy Queen®, a beloved quick-service brand with over 75 years of creating delicious memories worldwide. As a highly skilled Restaurant General Manager, you will lead a motivated team to deliver outstanding fan-first service while enjoying excellent benefits and opportunities for professional growth. This role offers paid training, health benefits, and a chance to be part of a passionate, dynamic team.

Key Responsibilities

• Be a proud ambassador of the Dairy Queen brand, maintaining professionalism in every task
• Warmly greet and welcome fans to ensure a fun and loving atmosphere
• Lead dining room and kitchen operations to exceed fan expectations with timely, quality service
• Develop and execute the restaurant’s business plan alongside the owner to optimize sales and profit
• Manage inventory, cash controls, and meet Dairy Queen brand standards
• Hire, train, coach, and develop a highly skilled and enthusiastic management team and crew
• Create a safe, clean, and inviting environment for both fans and team members
• Ensure food safety is the top priority and enforce safe food handling practices
• Implement PRIDE systems and routines to set each shift up for success
• Resolve fan concerns calmly, embracing Dairy Queen’s service recovery standards
• Promote local, regional, and national marketing efforts to attract new fans and grow sales
• Maintain a positive attitude and genuine passion for excellence at all times

Qualifications & Requirements

• 3-5 years of restaurant management experience with profit and loss responsibility; quick service experience preferred
• High school diploma or equivalent
• Strong hospitality and customer service skills with a proven coaching track record
• Knowledge of COGS and labor management, implementing initiatives to reach costs goals
• ServSafe® certifiable with strong knowledge of safe food handling practices
• Ability to work under pressure while maintaining a positive and professional attitude
• Comfortable standing for entire shifts and lifting up to 50 pounds
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting
• Fun-loving, enthusiastic, and committed to creating smiles and stories for fans
• Availability for weekends and overtime as needed

Perks & Benefits

• Paid time off and paid training to support your growth
• Health, dental, and vision insurance for your well-being
• 401k matching to help secure your future
• Employee discounts and referral programs to reward your dedication
• Bonus pay opportunities to recognize your hard work

Location: Store #72961 - Milan, TN

If you’re ready to take on a rewarding leadership role where every day is fun and fulfilling, apply now to join the Dairy Queen family and start making a difference today!

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

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