Job Description
Are you ready to take the next step in your customer service career? Join an award-winning contact center supporting Whirlpool Consumer Services!
We are seeking customer-focused individuals who enjoy helping others and thrive in a fast-paced environment. As a Customer Service Representative, you will assist trade partners, consumers, and internal teams through phone, chat, and email.
Daily responsibilities include handling inbound calls, assisting consumers with service-related questions, providing basic troubleshooting guidance, and scheduling service appointments while ensuring a positive customer experience.
Responsibilities & Schedule
- Work a full-time, 40-hour schedule.
- Availability Monday–Friday between 8:00 AM and 6:00 PM.
- Pay rate: $16.50 per hour.
- Provide professional and courteous customer support.
- Assist customers with questions, service requests, and appointment scheduling.
Ideal Candidate Qualifications
- Previous virtual call center or retail customer service experience.
- Excellent verbal and written communication skills.
- Intermediate computer skills, particularly within the Google environment (Gmail, Sheets, Chat, Forms, etc.).
- Experience using customer service platforms such as eCRM, Alvaria, Salesforce, or Genesys.
- Ability to work effectively in a fast-paced customer service environment.
- strong customer service skills and a desire to help others.
Minimum Requirements
- High School Diploma or GED.
- 1–2 years of customer service experience.
- Entry-level opportunity.
- Ability to successfully pass a background check and drug screen.
salary: $16 - $16.5 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School
Responsibilities
Job responsibilities:
- Handle inbound calls from customers.
- Schedule appliance service appointments.
- Provide basic troubleshooting and product support.
- Answer questions about appliance use, care, and maintenance.
- Offer extended warranties, service plans, and accessories.
- Document customer interactions in the company's computer system.
- Additional email and chat support may be added based on business needs.
The essential functions of this role include:
Skills
- Basic Computer Skills
- Customer support
- Typing Skills
Qualifications
- Years of experience: 0 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Full time, Temporary work, Work experience placement, Remote work, Monday to Friday, Shift work, Weekend work