Job Description

Job Responsibilities:

• Manage an inventory of property claims, evaluating coverage and assessing damages accurately.
• Develop and implement action plans based on the facts of loss, policy terms, best practices, regulatory requirements, and state laws.
• Conduct thorough investigations to confirm coverage and determine the extent of damages to indemnify policyholders.
• Assess policy coverage and communicate any issues to the insured; establish and recommend appropriate reserve levels for indemnity and expenses.
• Maintain accurate and timely documentation to ensure efficient claim resolution.
• Review estimates and supplements to negotiate and settle payments with insureds and vendors.
• Demonstrate strong empathy and deliver exceptional customer service throughout the claims process.
• Apply knowledge of insurance policies, Xactimate, and general claims handling procedures.
• Work independently as a self-starter, showing adaptability and the ability to manage tasks autonomously.

Skills:

• Strong analytical, listening, problem-solving, critical thinking, and negotiation skills
• Ability to adapt quickly in a fast-paced and dynamic environment
• Detail-oriented with a strong commitment to accuracy and excellence
• Proficient in Microsoft Office with the ability to navigate and input data across multiple systems
• Resilient under pressure, demonstrating grit and determination to meet goals
• Skilled in prioritizing multiple tasks and focusing on high-value activities
• Excellent verbal and written communication skills, including drafting professional business correspondence
• Proven ability to work independently with minimal supervision while managing schedules and meeting deadlines
• Willingness to work overtime during catastrophes or periods of high claim volume

Education/Experience:

• High school diploma or equivalent
• Minimum of 3 years of experience in property claims or related P&C (Property and Casualty) insurance
• Active Adjuster’s License required in all applicable states

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