Job Description

Description

Job Title: Printer Service Technician

SUMMARY

We are looking for a Printer Service Technician to join our team. Specific solutions that the right individual brings to the table include the ability to identify, recommend, and implement effective technical repair and maintenance solutions for ARC customers. The right person will execute printer technical repair and maintenance on small and large format printing equipment to ensure efficient services and solutions at our customers' sites. The Printer Service Technician may also oversee other administrative and technical support tasks. 

THESE ARE THE EXCITING THINGS THAT YOU GET TO DO:

• Deliver, assemble, and install large and small format printing equipment.
• Accurately diagnose, repair, and maintain small and large format hardware as well as software, ensuring optimum operating conditions based on the manufacturers published electrical and mechanical specifications.
• Record service calls including materials and resolutions in the Fleet Manager system.
• Travel to customer locations to install, maintain and/or remove large and small format equipment.
• Maintain customer hardware and software by responding to emergency service requests including diagnosing problems, completing repairs, and/or recommending solutions.
• Maintain established departmental processes; recommend procedural or policy changes to improve operations.
• Continuously update job knowledge by completing required training and re-certification; participate in educational opportunities.
• Build and foster sound relationships with internal and external customers and vendors.
• Provide customers with clear proactive information on service issues.
• Assist team with administrative and technical support tasks.

THIS IS WHAT WE ARE LOOKING FOR IN YOUR BACKGROUND:

• High School diploma
• Mechanical skills
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results.
• Proficient problem solving and conflict resolution skills that yield positive results.
• Computer skills needed, and experience with Adobe and Microsoft Office tools including Word, Excel, Outlook are a plus.
• Ability to lift, push and/or pull up to 100 pounds.
• Experience servicing, installing-HP and Canon Large Format Service Certification (not required) and maintaining large and small format print equipment at customer locations is preferred but not required.
• Training Available

THIS IS WHAT WE HAVE TO OFFER:

• Excellent Company support and resources
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision and life insurance as well as a 401-K Plan with company matching
• Employee Stock Purchase Plan allowing you to buy ARC stock on the NYSE at 15% BELOW street value.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees

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