Pharmacy Tech Support / Call Center Rep (Remote Work from Home) Job at IQVIA, Salt Lake City, UT

MHBZbUphckNDMWltRzRQemVTemVIbHhvcUE9PQ==
  • IQVIA
  • Salt Lake City, UT

Job Description

This remote call center role supports patients and pharmacies managing prescription assistance programs. The representative handles card activation, program eligibility questions, and troubleshooting for payment solutions. Requires pharmacy technician credentials, HIPAA certification, and 3+ years of call center experience.

Responsibilities

  • Handle customer requests via phone, email, fax regarding payment assistance programs
  • Activate co-pay cards, verify program eligibility, explain benefits to patients and pharmacies
  • Troubleshoot and resolve submission rejections and cardholding issues
  • Document resolution information and escalate unresolved cases to appropriate departments
  • Suggest operational improvements to management based on customer interactions

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience
  • HIPAA certification
  • Call center experience, 3+ years preferred
  • Medical claim processing experience (preferred)
  • Bilingual English/Spanish capability (preferred)

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work

Similar Jobs

Blanchard Nephrology, LLC

Medical Office Manager Job at Blanchard Nephrology, LLC

 ...Position: Medical Office Manager Location: Primarily Findlay; satellite locations in Tiffin and Upper Sandusky Job Summary: We are seeking a highly organized and experienced Medical Office Manager/Assistant to oversee the daily operations of our medical office.... 

MMS

Senior Statistical Programmer - Remote Job at MMS

 ...time. Job Specific Skills: Mastery and trained ongenerating tables, listings, and graphs from clinical trial databases using SAS. Utilizes System Development Life Cycle (SDLC) for programming deliverables. Advanced user in SAS programming, SAS Base, and SAS... 

National Institute of Health- Office of Intramural Research

NIH Stadtman Investigator Program Job at National Institute of Health- Office of Intramural Research

 ...The National Institutes of Health (NIH) is pleased to offer the annual Stadtman Investigator Program for researchers seeking a tenure-track (assistant professor equivalent) position within its Intramural Research Program (IRP). The program is open to applicants conducting... 

CEDENT

SAS Business Intelligence Analyst (SAS Viya) (Austin, TX) Job at CEDENT

Experience : Deep knowledge and experience developing data analysis programs in SAS Viya At least 5 years of business process visualizations, process improvement, and business system analysis. Department: Preferred Vendors This is a contract position

Confidential

Coil Winder Job at Confidential

 ...Job Title: Coil Winder Job Description Join our team as a Coil Winder, where you will play a crucial role in assembling and winding copper wires on rotors using hand tools. This position demands high power and torque density and requires the ability to troubleshoot mechanical...