Job Description

Patient Services:

• Scheduling appointments, follow-up appointments, and surgery per departmental protocol 
• Verifying patient eligibility and benefits with patient's insurance company
• Obtaining appropriate HMO primary care physician referrals
• Registering patients in EPIC at the time of the appointment

Administrative:

• Interacting with students and residents concerning patient care and meetings
• Answering and transferring telephone calls
• Screening phone calls: taking detailed messages or sending to voicemail
• Confirming and delivering facsimiles
• Pulling patients' charts for daily schedule
• Preparing clinicians' daily schedule
• Printing dictation
• Filing patient information/charts
• Maintaining patient records in a neat and orderly fashion
• Recording and tracking archival patient records in database
• Creating and/or verifying a record for the patient file
• Contacting doctor's offices to gather patient information and referrals
• Discussing and collecting fees
• Writing receipts of patient payment and third party payments
• Posting accurate visit charges
• Demonstrating knowledge of medical and dental insurance policies
• Escorting patients to seating in clinic exam rooms as necessary
• Problem-solving and multi-tasking to handle multiple patient needs simultaneously
• Checking availability of assistants for procedures; requests for special equipment arranged; preventing overbooking of appointments; ensuring that all financial considerations are arranged prior to appointment;

Required Skills

• Strong organizational and planning skills required
• Previous healthcare experience desired

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

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