Job Description
DELANO Company Description
Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.
Job Description
JOB OVERVIEW: Under the general guidance of the Spa Supervisor, the Esthetician is responsible for delivering exceptional facial treatments, skincare services, and personalized guest experiences at The Source by Delano. This role provides restorative and rejuvenating treatments in accordance with established protocols, professional standards, and guest needs. The Esthetician maintains the highest standards of cleanliness, safety, professionalism, and confidentiality while educating guests on skincare and appropriate home-care recommendations.
YOUR KEY RESPONSIBILITIES: - Perform facials, skincare treatments, body treatments, and approved enhancements in accordance with established treatment protocols, scope of licensure, and brand standards
- Conduct thorough skin consultations, review intake information, identify contraindications, and customize treatments to guest needs and goals
- Maintain cleanliness, disinfection, and sanitation of treatment rooms, tools, equipment, and work areas before and after each service
- Prepare treatment rooms with appropriate linens, skincare products, supplies, and properly sanitized equipment before guest arrival
- Ensure guest comfort and satisfaction through attentive, discreet, and personalized service throughout each treatment
- Document services, relevant skin observations, contraindications, guest preferences, and recommended follow-up care accurately in approved systems
- Maintain guest privacy, professional boundaries, informed consent, and confidentiality at all times
- Follow applicable Florida esthetics regulations, infection-control requirements, manufacturer instructions, and spa safety procedures
- Attend required product knowledge training, treatment protocol education, departmental meetings, and service-standard training
- Support spa opening, closing, inventory, product rotation, and treatment room replenishment as needed
- Coordinate with the Spa Supervisor, front desk, and fellow therapists to ensure smooth scheduling and guest flow
- Recommend suitable skincare products, treatment enhancements, and future services in a consultative, guest-centered manner
- Promptly report guest concerns, adverse skin reactions, equipment issues, or maintenance needs to the Spa Supervisor
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES: - Communicate clearly and professionally, both verbally and in writing, with guests and spa colleagues.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Qualifications
SPECIFIC JOB KNOWLEDGE & SKILLS: - Minimum of 2 years' experience as a licensed esthetician in a luxury spa or hospitality setting preferred
- Current, active Florida facial specialist or full specialist registration, as applicable to services performed
- Proficiency in professional facial techniques, skin analysis, exfoliation, masks, facial massage, and approved skincare devices within scope of practice
- Knowledge of skin anatomy, common skin conditions, ingredient functions, treatment contraindications, and appropriate referral when needs exceed scope of practice
- Strong luxury guest-service and interpersonal skills; ability to create a welcoming and calming environment
- Excellent communication skills to explain treatments, aftercare, and skincare product recommendations clearly
- Ability to maintain confidentiality and discretion at all times
- Detail-oriented with a commitment to hygiene and cleanliness standards
- Ability to work a flexible schedule, including weekends, evenings, and holidays
- Team player with a positive attitude and willingness to support colleagues
- Comfortable using spa scheduling and POS systems (Book4Time)
- Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Tags
Full time, Flexible hours, Afternoon shift