Job Description

Multifamily Head of Portfolio (Portfolio Manager) - Boston, MA

About the Role

CHARLESGATE Property Management, LLC (CPM) is redefining how property management is done. Our unique POD operating model blends the on-the-ground attentiveness of traditional multifamily management with the efficiency and scalability of the single-family rental industry.

Reporting to the Regional Portfolio Manager, the Portfolio Manager - Multifamily is responsible for the strategic, financial, and operational performance of a designated multifamily portfolio. This role drives portfolio profitability, client satisfaction, occupancy performance, and team execution while ensuring legal, maintenance, and safety compliance. The position provides leadership to POD team members and owns owner relationships, reporting, and strategic planning.

Note: Several properties within this portfolio are LIHTC/Affordable housing communities. Experience with LIHTC or other Affordable housing programs is preferred.

Job Description

The Multifamily Head of Portfolio is accountable for the performance of their portfolio and leading their team members within their portfolio to ensure an excellent experience for clients and residents. Portfolio members primarily include Resident Services Manager (Income and Expense Specializations), a Property Coordinator, and cross-functional management of the accounting, maintenance, and site staff assigned to their portfolio.

Key Accountabilities Include:

• Strategic ownership and planning for the portfolio as measured by the scheduling and ownership of regularly recurring planning meetings with clients
• The financial performance of the portfolio as measured by variance of budget vs. actual NOI
• Client (Board of Trustees) communication and satisfaction
• Risk management of their portfolio
• Oversight of management of the physical buildings within their portfolio
• Compliance oversight for LIHTC/Affordable housing units within the portfolio, where applicable

Preferred Qualifications:

• LIHTC/Affordable housing compliance experience strongly preferred

CHARLESGATE Management Standards:

• Creating an environment for aligned results
• Enabling the success of people on the team
• Committing time to 1:1 meetings with team
• Providing consistent and focused feedback
• Asking for regular feedback from direct reports
• Running weekly team meetings
• Constantly cascade company purpose, vision, mission, values, and goals
• Set a great first example with thoughtful onboarding
• Every meeting has an agenda (and only held if productive)
• Create a culture of candor
• Actively prioritize
• Respond to ideas and concerns
• Establish explicit expectations
• Support growth and development

Benefits and Compensation

• Salary Range: $90K–$110K/year
• Health Insurance - Excellent and industry leading coverage
• Paid time off - Liberal and flexible
• Company holidays - A lot
• 401K/FSA/supplemental insurance - All available
• A support team like none other in the industry

About Charlesgate

CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout New England, metro New York City, and Denver, with a comprehensive array of services across residential and multifamily commercial real estate — including property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston, MA, in 2003 and headquartered in Back Bay, CHARLESGATE has the distinct honor of being one of only 4% of companies that've been on the Inc. 5000 list of fastest-growing private companies in America five times.

Our Vision: To inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.

Our Core Principles:

• MOVE MARKETS & WIN TOGETHER | We're not order takers. We're partners who drive transformative wins through critical thinking and aligned action.
• SPEAK HARD TRUTHS | Seek first to understand the perspectives of others.
• CHALLENGE CONVENTIONS | Status quo is the enemy of value. We mine the gap between what is and what could be to unlock more value.
• OWN IT | Results matter more than effort. Accountability means rising above your circumstances. We commit fully to getting it done right.
• PEOPLE > EVERYTHING | Creating better outcomes for the people we serve is our highest calling. Everything we do is delivered with genuine hospitality.

Equal Opportunity Statement

Charlesgate Property Management is committed to providing equal employment opportunities and complying with all applicable federal, state, and local laws. We strive to maintain a work environment free from harassment, discrimination, or retaliation based on age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information, veteran status, uniformed service member status, or any other protected status.

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