Job Description

Department: NYCT - SIRTOA Operations Support

Location: 845 Bay Street, Staten Island, NY 10304

Position Title: Information Technology, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

Overview Of Department

SIR IT & EAM department’s responsibility is to deliver an integrated, responsive, highly available, and secure Information Technology & Enterprise Asset Management environment that advances and supports exceptional services for the internal users and external customers.

Responsibilities

• Submit Service Now tickets and coordinate with various MTA-IT teams to resolve the issues.
• Deploy PCs, desk phones, cellphones, etc. to new users and ensure that the users’ have access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications.
• Assist with managing hardware and software inventory and life cycle.
• Coordinate with DOS EAM support team to grant SIR users access to HxGN and ArcGIS systems. Help resolve device syncing issues, network connectivity, and system slowness issues.
• Perform System Verification and document all findings in the “Daily System Verification Log”.
• Visit remote facilities and provide hands-on technical support to end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software.
• Coordinate with various MTA-IT teams along with vendors such as Dell, HP, Solari Corp etc. to troubleshoot issues.
• Assist with custom database development for various SIRTOA departments to streamline their work processes, and perform regular update / maintenance of those databases

Projects

• Assist MTAPD/NYPD to achieve shared goals of reduced crime, disorder, and fare evasion by providing downloaded audio/video files in a timely manner.
• Assist with maintaining the Security / CIS System, and thereby increasing its appeal to the customers.
• Provide on-time technical support to the end-users.

Required Qualifications

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• Minimum of 1 year(s) of related experience in Network Engineering/Administration or Windows System Administration.

Required Education

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduateprogram in good standing with at least 2.8 GPA
• Major(s) Preferred: Information Technology related field focusing on Computer Networking, Windows System Administration, and/or Database Development / Management, or related field.

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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