Job Description

Landmark Funeral Group is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision. 

As part of Landmark Funeral Group, this position supports our operating partner,  Toland Herzig Funeral Home and Crematory , where this role will be based and contribute day-to-day. 

Every role at Toland Herzig Funeral Home and Crematory   supports our mission of serving families with excellence. Our team members understand that the details matter — from the way we communicate with a family to the way we coordinate each step of the cremation and service process. We value compassion, professionalism, reliability, and a calm presence. 

• Collaborative, supportive team environment
• Stable, growing organization with a strong reputation throughout OH & PA
• 401(k) with 5% Company Match
• Medical, Dental, and Vision Insurance
• Generous PTO Plan
• Employee Ownership Program
• Employee Discounts

Role Overview 
The Funeral Director plays an essential part in guiding families through the arrangement process, coordinating cremation and funeral services, maintaining required documentation and compliance standards, and ensuring every family receives dignified and compassionate care. 

What You’ll Do  

Family Care & Arrangements 

• Meet with families to arrange cremation and funeral services with compassion, professionalism, and attention to detail.  
• Guide families through service options, merchandise selections, obituary preparation, and required documentation.  
• Provide clear, supportive communication to families throughout the arrangement and cremation process.  
• Respond to incoming calls, electronic inquiries, and in-person requests in a timely and professional manner.  
• Support families during emotionally sensitive situations while maintaining dignity, patience, and respect.  

• Perform embalming, restorative art, dressing, casketing, and preparation services in accordance with company standards, family wishes, and applicable regulations. 
• Ensure the respectful care, handling, identification, and preparation of the deceased throughout all stages of care. 
• Maintain preparation room cleanliness, sanitation, and compliance with OSHA and applicable safety standards. 
• Follow all company policies and procedures related to chain of custody, identification, and care documentation. 
• Support removals and transfers as needed based on operational requirements. 

Cremation & Service Coordination

• Coordinate all aspects of the cremation process from first call through final disposition.  
• Communicate with hospitals, hospices, nursing facilities, coroners, cemeteries, clergy, and other third parties as needed.
• Schedule and coordinate services, transfers, authorizations, permits, and related logistics.  
• Ensure all cremation-related documentation is accurate, complete, and processed in accordance with company standards and applicable regulations.
• Maintain strict identification, chain-of-custody, and authorization procedures throughout all stages of care.  

Compliance, Documentation & Operational Support 

• Maintain accurate records, forms, case files, and digital documentation in accordance with company policies and legal requirements.
• Follow applicable federal, state, and local laws, regulations, and licensing requirements related to funeral service and cremation.
• Support internal processes related to case management, documentation, scheduling, and family follow-up.
• Participate in on-call rotations as scheduled.
• Maintain a professional appearance and demeanor while representing the organization.  

Community & Relationship Building 

• Serve as a positive representative of the funeral home within the community. 

• Develop and maintain professional relationships with clergy, healthcare providers, cemeteries, and community organizations. 

• Support efforts that strengthen family satisfaction and community trust

What You’ll Bring 

• Licensed Funeral Director and Embalmer in the State of Ohio, or ability to obtain reciprocity if licensed in another state. 
• Prior experience in funeral service, cremation arrangements, or related family care preferred. 
• Strong interpersonal, verbal, and written communication skills.  
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.  
• Comfort working with technology, online arrangement platforms, digital documentation systems, and case management tools.  
• Ability to work independently while also functioning as part of a collaborative team.  
• Professional appearance, demeanor, and sound judgment.  
• Valid driver’s license with an acceptable driving record.  
• Ability to participate in on-call rotations and work a flexible schedule as needed. 

Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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