Job Description
job summary:
Cisco CVP VXML Developer We are seeking a highly proficient Cisco CVP VXML Developer to build, deploy, and maintain enterprise-grade Interactive Voice Response (IVR) and autonomous agent applications. In this role, your primary focus will be the hands-on development of dynamic VXML applications using Cisco Unified Customer Voice Portal (CVP) Call Studio, and writing Java components to consume existing APIs for backend connectivity. You will work on the application development layer of the IVR and autonomous/scripted agent capabilities. Working alongside dedicated design/documentation, speech-tuning, testing and routing peers, you will bring complex self-service customer journeys to life by seamlessly connecting the IVR to enterprise systems using established web services.
location: Telecommute
job type: Contract
salary: $80 - 100 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities IVR Application Development: Develop, test, and deploy complex Cisco CVP VXML
self-service applications using Cisco CVP Call Studio based on provided call flow
designs.
Autonomous Scripted Agents: Develop, integrate, and implement Cisco Scripted
Agents or Autonomous Agent functionalities to enhance self-service automation.
Java Engineering & API Utilization: Write custom Call Studio Java elements and
business logic to drive dynamic IVR capabilities, strictly leveraging existing RESTful and
SOAP APIs to integrate the IVR with CRM platforms and backend databases.
Version Control Management: Utilize GIT for comprehensive version control, branch
management, code merges, and maintaining the integrity of the CVP application
codebase.
System Support & Troubleshooting: Debug complex VXML and Java application
issues; perform log analysis, root cause troubleshooting, and application-level
performance tuning for the CVP VoiceXML Server.
qualifications:
Required Skills
Cisco CVP VXML: Deep proficiency in Cisco CVP Call Studio, VXML scripting, CVP
VoiceXML Server, and CVP Subdialog / Element architectures.
Java Development: 4+ years of hands-on Java development experience (J2EE,
JSON/XML handling, and building custom CVP Java elements).
API Integration: Proven ability to consume and leverage existing REST and SOAP APIs
to integrate IVR/VXML platforms with enterprise CRMs (e.g., Salesforce, ServiceNow,
Microsoft Dynamics) for real-time data lookup and context passing.
Version Control: High proficiency in GIT for source code management, branching
strategies, and collaboration in a team development environment.
Application Servers & Protocols: Solid understanding of VXML, Web
Services standards, and web application servers (e.g., Tomcat, WebSphere).
Preferred Skills
Direct experience building and deploying Cisco Scripted Agent or Cisco Autonomous
Agent features.
Hands-on exposure to other autonomous IVR systems, modern Conversational AI, or
NLU/NLP platforms (e.g., Google Dialogflow, Cognigy or Webex Connect) integrated at
the IVR level.
Knowledge of DevOps, CI/CD pipelines for VXML/Java deployments, and automated
testing frameworks specifically for IVR applications.
Relevant certifications: Cisco Certified DevNet Associate/Professional, or relevant
Java/Development certifications.
skills:
APIs,backend,Cisco,Cisco Unified,Interactive Voice Response,Java,application development,VXML,web services,customer journeys,agent capabilities,testing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Contract work, Temporary work, Work experience placement