We are hiring for a Business Systems Analyst . This role focuses on gathering business requirements, analyzing processes, and supporting software delivery across enterprise systems.
The ideal candidate has 7+ years of business systems analysis experience, with recent experience in hospitality or retail.
What you bring
7+ years of Business Systems Analysis experience in enterprise environments
Recent experience in the hospitality or retail industry
Experience with CRM, POS, reservation, booking, loyalty, and financial systems
Knowledge of Agile and Waterfall delivery models
Experience with Jira, Confluence, Azure DevOps, or similar tools
Strong requirements gathering, process modeling, documentation, and stakeholder management skills
Experience supporting the full software development lifecycle (SDLC)
What you'll do
Gather and document business, functional, and non-functional requirements
Lead discovery workshops, stakeholder interviews, and process mapping sessions
Prepare business requirements documents, functional specifications, user stories, acceptance criteria, and process flows
Support backlog management and prioritization
Conduct gap analysis, process improvement, and solution impact assessments
Support UAT planning, execution, defect resolution, and production rollout
Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives
Nice to have
Experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, or Cloudbeds
Knowledge of Azure or AWS
CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications
Experience using AI tools such as Microsoft Copilot for documentation, requirements management, and user story refinement
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